About Software Update

The device guaranteed update period is 5 years, before the guaranteed update period of the device,We will deliver an updated experience for you on a regular basis, including updated security patches. Users are reminded that all maintenance releases should be accepted as soon as possible for ensuring best performance.
Name Model Guaranteed
updates until		 Name Model Guaranteed
updates until		 Name Model Guaranteed
updates until
Surveillance Camera A2 2028-12-31 Surveillance Camera A5 2028-12-31 Surveillance Camera A6 2028-12-31
Surveillance Camera A8 2028-12-31 Surveillance Camera A8S 2028-12-31 Surveillance Camera A9 2028-12-31
Surveillance Camera A10 2028-12-31 Surveillance Camera C1 2028-12-31 Surveillance Camera C2 2028-12-31
Surveillance Camera C2+ 2028-12-31 Surveillance Camera C3 2028-12-31 Surveillance Camera C6 2028-12-31
Surveillance Camera C8 2028-12-31 Surveillance Camera C9 2028-12-31 Surveillance Camera C9DV 2028-12-31
Surveillance Camera D1 2028-12-31 Surveillance Camera D2 2028-12-31 Surveillance Camera D5 2028-12-31
Surveillance Camera D6 2028-12-31 Surveillance Camera D7 2028-12-31 Surveillance Camera D8 2028-12-31
Surveillance Camera D9 2028-12-31 Surveillance Camera D6022 2028-12-31 Surveillance Camera GA-C10 2028-12-31
Surveillance Camera GA-C11 2028-12-31 Surveillance Camera GA-C12 2028-12-31 Surveillance Camera GA-C13 2028-12-31
Surveillance Camera GA-C14 2028-12-31 Surveillance Camera GA-C15 2028-12-31 Surveillance Camera GA-C16 2028-12-31
Surveillance Camera GA-C17 2028-12-31 Surveillance Camera GA-C18 2028-12-31 Surveillance Camera GA-C19 2028-12-31
Surveillance Camera K9 2028-12-31 Surveillance Camera M1 2028-12-31 Surveillance Camera M2 2028-12-31
Surveillance Camera M6 2028-12-31 Surveillance Camera M7D 2028-12-31 Surveillance Camera M8 2028-12-31
Surveillance Camera M9 2028-12-31 Surveillance Camera MN-730-WP 2028-12-31 Surveillance Camera P2 2028-12-31
Surveillance Camera P3 2028-12-31 Surveillance Camera QA-F11 2028-12-31 Surveillance Camera QA-F09 2028-12-31
Surveillance Camera QA-B12 2028-12-31 Surveillance Camera QA-B13 2028-12-31 Surveillance Camera QA-A6 2028-12-31
Surveillance Camera QA-A8 2028-12-31 Surveillance Camera QA-27 2028-12-31 Surveillance Camera Q6X 2028-12-31
Surveillance Camera Q8 2028-12-31 Surveillance Camera Q9X 2028-12-31 Surveillance Camera Q9SX 2028-12-31
Surveillance Camera Q10 2028-12-31 Surveillance Camera Q10H 2028-12-31 Surveillance Camera Q16A 2028-12-31
Surveillance Camera Q16H 2028-12-31 Surveillance Camera Q16S 2028-12-31 Surveillance Camera Q18H 2028-12-31
Surveillance Camera Q18S 2028-12-31 Surveillance Camera Q20 2028-12-31 Surveillance Camera Q21S 2028-12-31
Surveillance Camera S1 2028-12-31 Surveillance Camera S2 2028-12-31 Surveillance Camera S6 2028-12-31
Surveillance Camera S8 2028-12-31 Surveillance Camera S9 2028-12-31 Surveillance Camera S9+ 2028-12-31
Surveillance Camera S9W3 2028-12-31 Surveillance Camera S9W2 2028-12-31 Surveillance Camera SC01 2028-12-31
Surveillance Camera SC02 2028-12-31 Surveillance Camera SC03 2028-12-31 Surveillance Camera SC05 2028-12-31
Surveillance Camera SC06 2028-12-31 Surveillance Camera SC07 2028-12-31 Surveillance Camera SC08 2028-12-31
Surveillance Camera SC09 2028-12-31 Surveillance Camera SQ001 2028-12-31 Surveillance Camera SQ002 2028-12-31
Surveillance Camera TS-H1 2028-12-31 Surveillance Camera TS-H2 2028-12-31 Surveillance Camera TS-H3 2028-12-31
Surveillance Camera TS-H4 2028-12-31 Surveillance Camera TS-H5 2028-12-31 Surveillance Camera TS-H6 2028-12-31
Surveillance Camera TS-H6-B 2028-12-31 Surveillance Camera TS-H7 2028-12-31 Surveillance Camera TS-H8 2028-12-31
Surveillance Camera TS-H9 2028-12-31 Surveillance Camera TS-H10 2028-12-31 Surveillance Camera TS-H16 2028-12-31
Surveillance Camera TS-H66 2028-12-31 Surveillance Camera V6 2028-12-31 Surveillance Camera VCS03 2028-12-31
Surveillance Camera VCS09 2028-12-31 Surveillance Camera VC3 2028-12-31 Surveillance Camera VC9 2028-12-31
Surveillance Camera VC8HH 2028-12-31 Surveillance Camera VC8PT 2028-12-31 Surveillance Camera VC8GB 2028-12-31
Surveillance Camera VC6-DL 2028-12-31 Surveillance Camera VT3 2028-12-31 Surveillance Camera X22 2028-12-31
Surveillance Camera XY-A120SZ 2028-12-31 Surveillance Camera XY-D11-WIFI 2028-12-31 Surveillance Camera XY-D12-WIFI 2028-12-31
Surveillance Camera XY-1020S 2028-12-31 Surveillance Camera XY-1020S-WIFI 2028-12-31 Surveillance Camera XY-1120S 2028-12-31
Surveillance Camera XY-1120S-WIFI 2028-12-31 Surveillance Camera XY-1220S 2028-12-31 Surveillance Camera XY-1220S-WIFI 2028-12-31
Surveillance Camera XY-1320S-WIFI 2028-12-31 Surveillance Camera XY-1520S 2028-12-31 Surveillance Camera XY-1520SH 2028-12-31
Surveillance Camera XY-1920S 2028-12-31 Surveillance Camera XY-2120S-WIFI 2028-12-31 Surveillance Camera XY-2120S-4G 2028-12-31
Surveillance Camera XY-2320S 2028-12-31 Surveillance Camera XY-2920S 2028-12-31 Surveillance Camera XY-3120 2028-12-31
Surveillance Camera XY-3120S 2028-12-31 Surveillance Camera XY-3120S-DP 2028-12-31 Surveillance Camera XY-3120SA-DP 2028-12-31
Surveillance Camera XY-3120SH-DP 2028-12-31 Surveillance Camera XY-3120SZ 2028-12-31 Surveillance Camera XY-3120SZ-H 2028-12-31
Surveillance Camera XY-3120S-WIFI 2028-12-31 Surveillance Camera XY-3220S-DP 2028-12-31 Surveillance Camera XY-3320S-DP 2028-12-31
Surveillance Camera XY-3420-DP 2028-12-31 Surveillance Camera XY-3820 2028-12-31 Surveillance Camera XY-3820S 2028-12-31
Surveillance Camera XY-3920 2028-12-31 Surveillance Camera XY-5020 2028-12-31 Surveillance Camera XY-5030 2028-12-31
Surveillance Camera XY-5220 2028-12-31 Surveillance Camera XY-5320 2028-12-31 Surveillance Camera XY-6020 2028-12-31
Surveillance Camera XY-6120 2028-12-31 Surveillance Camera XY-6220 2028-12-31 Surveillance Camera XY-6320S 2028-12-31
Surveillance Camera XY-6420S 2028-12-31 Surveillance Camera XY-7020 2028-12-31 Surveillance Camera XY-7220 2028-12-31
Surveillance Camera XY-7320 2028-12-31 Surveillance Camera XY-7520 2028-12-31 Surveillance Camera XY-7620 2028-12-31
Surveillance Camera XY-8020 2028-12-31 Surveillance Camera XY-820S 2028-12-31 Surveillance Camera XY-8220 2028-12-31
Surveillance Camera XY-8320 2028-12-31 Surveillance Camera XY-8520 2028-12-31 Surveillance Camera XY-8620 2028-12-31
Surveillance Camera XY-920S 2028-12-31 Surveillance Camera XY-9120 2028-12-31 Surveillance Camera XY-9220 2028-12-31
Surveillance Camera XY-9320 2028-12-31 Surveillance Camera XY-9420 2028-12-31 Surveillance Camera AJ0613W 2028-12-31
Surveillance Camera AJ-10-4G 2028-12-31 Surveillance Camera JA-2330S-4G 2028-12-31 Surveillance Camera JA-3820S-4G 2028-12-31
Surveillance Camera JA-6320S-4G 2028-12-31 Surveillance Camera JA-830S-DP-4G 2028-12-31 Surveillance Camera JA-830SX-4G 2028-12-31
Surveillance Camera JA-930S-4G 2028-12-31 Surveillance Camera C2T 2028-12-31 Surveillance Camera C6T 2028-12-31
Surveillance Camera S1T 2028-12-31 Surveillance Camera S30W 2028-12-31 Surveillance Camera S20 2028-12-31
Surveillance Camera S3 2028-12-31 Surveillance Camera 0X1 2028-12-31 Surveillance Camera F1 2028-12-31
Surveillance Camera F1G 2028-12-31 Surveillance Camera F1K 2028-12-31 Surveillance Camera F3 2028-12-31
Surveillance Camera F3K 2028-12-31 Surveillance Camera T6 2028-12-31 Surveillance Camera T7 2028-12-31
Surveillance Camera T8T9 2028-12-31 Surveillance Camera T9W2 2028-12-31 Surveillance Camera T9G2 2028-12-31
Surveillance Camera T9G3 2028-12-31 Surveillance Camera T9G5 2028-12-31 Surveillance Camera PW-7120S-DP 2028-12-31
Surveillance Camera KS-QN-2318 2028-12-31 Surveillance Camera KS-QN-2320 2028-12-31 Surveillance Camera KS-QN-2322 2028-12-31
Surveillance Camera KS-QN-2323 2028-12-31 Surveillance Camera VRT-SQ001-W 2028-12-31 Surveillance Camera VRT-SQ002-W 2028-12-31
Surveillance Camera VRT-C262X 2028-12-31 Surveillance Camera VRT-SC02-W 2028-12-31 Surveillance Camera VRT-SC06-W 2028-12-31
Surveillance Camera GA-M2061 2028-12-31 Surveillance Camera GA-M5023W 2028-12-31 Surveillance Camera GA-M6022Y 2028-12-31
Surveillance Camera GA-M5023X 2028-12-31 Surveillance Camera GA-M2026W 2028-12-31 Surveillance Camera GA-M5026W 2028-12-31
Surveillance Camera GA-M2026X 2028-12-31 Surveillance Camera GA-M5026Y 2028-12-31 Surveillance Camera GA-M5021X 2028-12-31
Surveillance Camera GA-M6022W 2028-12-31 Surveillance Camera GA-M6025X 2028-12-31 Surveillance Camera GA-M6023W 2028-12-31
Surveillance Camera GA-M6026WZ 2028-12-31 Surveillance Camera GA-M6023X 2028-12-31 Surveillance Camera GA-M6026XZ 2028-12-31
Surveillance Camera GA-M6023Y 2028-12-31 Surveillance Camera GA-M7012WZ 2028-12-31 Surveillance Camera GA-M6025W 2028-12-31
Surveillance Camera GA-M7016WZ 2028-12-31 Surveillance Camera GA-M9025Y 2028-12-31 Surveillance Camera GA-M9021W 2028-12-31
Surveillance Camera GA-M9026Y 2028-12-31 Surveillance Camera GA-M9022X 2028-12-31 Surveillance Camera GA-M9024X 2028-12-31
Surveillance Camera GA-M9022X 2028-12-31 Surveillance Camera GA-M1026P 2028-12-31 Surveillance Camera GA-M9023Y 2028-12-31
Surveillance Camera GA-M1027X 2028-12-31 Surveillance Camera GA-M1027XA 2028-12-31 Surveillance Camera GA-M8017X 2028-12-31
Surveillance Camera GA-M8017P 2028-12-31 Surveillance Camera GA-M1027P 2028-12-31 Surveillance Camera GA-M8018X 2028-12-31
Surveillance Camera GA-M1029P 2028-12-31 Surveillance Camera GA-M8019X 2028-12-31 Surveillance Camera GA-M8016X 2028-12-31
Surveillance Camera GA-M8019P 2028-12-31 Surveillance Camera GA-M8016P 2028-12-31 Surveillance Camera D6022 2028-12-31
*Guaranteed updates means that We will continue to update the software, on the specified device, until this date at least, on a regular basis. Updates may well continue after the date, but it is likely that they will be less frequent. If We extends the minimum length of time for which security updates will be provided, creating a new defined support period, We will make it public as soon as possible. Consumers are encouraged to regularly check for updates in the settings menu, as described in the user manual.

Product Security Advisory

We take every care to ensure that ours products are secure in order to protect the privacy of our valued customers. We constantly strive to improve our safeguards for security and personal information in accordance with all applicable laws and regulations, and we welcome all reports from our customers about product-related security or privacy issues. Any information you supply to us will only be used to help resolve the security vulnerabilities or issues you have reported. This process may include contacting you for further relevant information.

How to report a security vulnerability or issue to us

We welcome all reports about security-related issues incidents and privacy concerns, and we invite you to contact us about such matters via the form below. In order for us to deal swiftly with your concerns, please make sure filling in the following information to the website.

  1. Your full name, and a means of contacting you. This can be an email address, a phone number or any other preferred way we can use to get in touch with you. If you provide a phone number, please include the full country code, area code and extension number (if applicable).
  2. Full and detailed information about the issue you wish to report. This should include the following information, as applicable:
    1. The name of the service(s) or system(s) that your concern relates to.
    2. The product type, product name and model number of the affected hardware products.
    3. The name, description and version number of any affected software products.
    4. A full and detailed description of the problem or issue, along with any background information that you believe is relevant, and any other pertinent information that may help us reproduce and/or resolve the issue.

Responsible reporting guidelines

Appreciates all contributions from customers that help to improve the security of our products and services. However, we kindly request that you act responsibly and bear in mind the following when investigating or reporting any issues:

  1. Do not attempt to access or modify any our services, systems, products or software without authorization.
  2. Do not disclose, or modify, destroy or misuse any data you may discover.
  3. All information given to or received from any party relating to the reported issues must remain completely confidential.

What happens next?

Once we have resolved the reported issue(s), we will provide a suitable solution to all affected customers. We will treat this with the utmost priority and make the solution available as soon as it practical to do so.

Report a security vulnerability or issue

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